[asterisk-users] Call Center Reporting

[Steven Howes]

On 18 Apr 2011, at 11:06, bilal ghayyad wrote:
> I am using Asterisk for Call Center (so agents login, logout, ready, not ready, ... etc). To be able to have a good call center reporting, on what I have to depend? On the CDR of Asterisk or there is another way?
> 
> Is there a good open source tool to be used for Asterisk call center reporting?

http://www.google.com/search?q=asterisk+call+cener+reporting

There are certainly some nice commercial ones. Can't comment on OSS stuff. But given it's for a call centre, I'd be tempted by the "you don't get something for nothing" approach.

S