[asterisk-users] Call Center Reporting

[bilal ghayyad]

Hi All;

I am using Asterisk for Call Center (so agents login, logout, ready, not ready, ... etc). To be able to have a good call center reporting, on what I have to depend? On the CDR of Asterisk or there is another way?

Is there a good open source tool to be used for Asterisk call center reporting?

What about using the database?

Appreciate ur kindly advise.

Regards
Bilal