[asterisk-users] Asterisk system for church call center

[Gondar Monn]

Apart from the call back function, appears to me that any asterisk
distribution interfaced with freepbx will do what you need.
I would recommend pbxinaflash (http://www.pbxinaflash.com), they have a very
active forum, and will get up and running very fast.

Gondar

On Mon, Mar 29, 2010 at 1:46 PM, Frank Church <voipfc at googlemail.com> wrote:

> I have been asked by my church to recommend a VoIP system which can do
> the following.
>
> They do internet radio shows which are sometimes broadcast on radio.
>
> They are looking for a system which does the following for about 5
> agents, exactly as they have described it.
>
> 1. Take incoming calls
>
> 2. Put them on hold if there is no one to handle the call immediately,
> or transfer them to an available agent
>
> 3. Take down their details, and number, (if this can be retrieved and
> saved from the caller id, thats better)
>
> 4. Get them to hold on after taking their details if they still want to
> hold
>
> 5. Call them back when the backlog is cleared up.
>
> I have a fairly good grasp of the hardware and programming part of
> Asterisk, having compiled it more than a few times and implemented
> A2Billing phone card and call shop system with it.
>
> But the type of software suited to the Call Center side is where my
> knowledge gap lies.
>
> I am looking for solutions based on the usual Asterisk distributions
> like AsteriskNow, trixbox, elastix etc, whether ready packaged or
> requiring additional customization.
>
>
> The matter of whether they will use soft phones, or regular phones
> with headsets is also something to consider. Soft phones with good
> GUI's may be preferred if more cost effective for them, although my
> personal preferences are with hard phones.
>
> Any recommendations - the ease of software for the end users is the
> main thing for me, and integration with the database for taking
> customers details is the main thing for me. One of the distributions
> with SugarCRM comes to mind here.
>
> Sorry for cross-posting, but ready made and commercially supported
> systems are not ruled out, if they come within their budget.
>
> Regards
>
>
> Frank Church
>
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