Apart from the call back function, appears to me that any asterisk distribution interfaced with freepbx will do what you need.<br>I would recommend pbxinaflash (<a href="http://www.pbxinaflash.com">http://www.pbxinaflash.com</a>), they have a very active forum, and will get up and running very fast.<br>
<br>Gondar<br><br><div class="gmail_quote">On Mon, Mar 29, 2010 at 1:46 PM, Frank Church <span dir="ltr"><<a href="mailto:voipfc@googlemail.com">voipfc@googlemail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I have been asked by my church to recommend a VoIP system which can do<br>
the following.<br>
<br>
They do internet radio shows which are sometimes broadcast on radio.<br>
<br>
They are looking for a system which does the following for about 5<br>
agents, exactly as they have described it.<br>
<br>
1. Take incoming calls<br>
<br>
2. Put them on hold if there is no one to handle the call immediately,<br>
or transfer them to an available agent<br>
<br>
3. Take down their details, and number, (if this can be retrieved and<br>
saved from the caller id, thats better)<br>
<br>
4. Get them to hold on after taking their details if they still want to hold<br>
<br>
5. Call them back when the backlog is cleared up.<br>
<br>
I have a fairly good grasp of the hardware and programming part of<br>
Asterisk, having compiled it more than a few times and implemented<br>
A2Billing phone card and call shop system with it.<br>
<br>
But the type of software suited to the Call Center side is where my<br>
knowledge gap lies.<br>
<br>
I am looking for solutions based on the usual Asterisk distributions<br>
like AsteriskNow, trixbox, elastix etc, whether ready packaged or<br>
requiring additional customization.<br>
<br>
<br>
The matter of whether they will use soft phones, or regular phones<br>
with headsets is also something to consider. Soft phones with good<br>
GUI's may be preferred if more cost effective for them, although my<br>
personal preferences are with hard phones.<br>
<br>
Any recommendations - the ease of software for the end users is the<br>
main thing for me, and integration with the database for taking<br>
customers details is the main thing for me. One of the distributions<br>
with SugarCRM comes to mind here.<br>
<br>
Sorry for cross-posting, but ready made and commercially supported<br>
systems are not ruled out, if they come within their budget.<br>
<br>
Regards<br>
<br>
<br>
Frank Church<br>
<br>
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