[asterisk-users] Asterisk system for church call center

[Frank Church]

On 29 March 2010 21:46, Frank Church <voipfc at googlemail.com> wrote:
> I have been asked by my church to recommend a VoIP system which can do
> the following.
>
> They do internet radio shows which are sometimes broadcast on radio.
>
> They are looking for a system which does the following for about 5
> agents, exactly as they have described it.
>
> 1. Take incoming calls
>
> 2. Put them on hold if there is no one to handle the call immediately,
> or transfer them to an available agent
>
> 3. Take down their details, and number, (if this can be retrieved and
> saved from the caller id, thats better)
>
> 4. Get them to hold on after taking their details if they still want to hold
>
> 5. Call them back when the backlog is cleared up.
>
> I have a fairly good grasp of the hardware and programming part of
> Asterisk, having compiled it more than a few times and implemented
> A2Billing phone card and call shop system with it.
>
> But the type of software suited to the Call Center side is where my
> knowledge gap lies.
>
> I am looking for solutions based on the usual Asterisk distributions
> like AsteriskNow, trixbox, elastix etc, whether ready packaged or
> requiring additional customization.
>
>
> The matter of whether they will use soft phones, or regular phones
> with headsets is also something to consider. Soft phones with good
> GUI's may be preferred if more cost effective for them, although my
> personal preferences are with hard phones.
>
> Any recommendations - the ease of software for the end users is the
> main thing for me, and integration with the database for taking
> customers details is the main thing for me. One of the distributions
> with SugarCRM comes to mind here.
>
> Sorry for cross-posting, but ready made and commercially supported
> systems are not ruled out, if they come within their budget.
>
> Regards
>
>
> Frank Church
>

After there response I will go with some of ready made Asterisk
distributions, then consider to go for a commercial supported versions
if they do not meet the churches needs.

Thanks

Frank