[asterisk-users] Some minor configuration issues with queues

[Leif Neland]

  ----- Original Message ----- 
  From: jonas kellens 
  To: Asterisk Users Mailing List - Non-Commercial Discussion 
  Sent: Monday, January 11, 2010 2:30 PM
  Subject: Re: [asterisk-users] Some minor configuration issues with queues


  To answer my own question :
  I had the following in my dialplan : Queue(VC_support_queue,r)
  The 'r' option replaces the moh with a dialtone...


  I have now replaced the 'r' with 'R', so that there is moh and a ringtone when an agent is ringing...
  (source: voip-info.org)

  However the caller keeps hearing music on hold in stead of a ring tone when an agent's phone calls. Moh stops when the agents picks up.

  So I'm not quite there yet. Any feedback is appreciated.


Appearently queues are designed to play moh until an agent answers. The caller doesn't need to know if the agent is busy talking on the phone or busy ***ing the secretary :-)

You could dial the agent(s) directly with the dial() function, if it returns busy, put the caller into queue.

Leif
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