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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=jonas.kellens@telenet.be href="mailto:jonas.kellens@telenet.be">jonas
kellens</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">Asterisk Users Mailing List -
Non-Commercial Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, January 11, 2010 2:30
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [asterisk-users] Some minor
configuration issues with queues</DIV>
<DIV><BR></DIV>
<DIV>To answer my own question :<BR>I had the following in my dialplan :
Queue<FONT color=#000000>(</FONT><FONT color=#000000><FONT
size=2>VC_support_queue</FONT></FONT><FONT color=#000000>,r)</FONT><BR><FONT
color=#000000>The 'r' option replaces the moh with a
dialtone...</FONT><BR><BR><BR><FONT color=#000000>I have now replaced the 'r'
with 'R', so that there is moh and a ringtone when an agent is
ringing...</FONT><BR><FONT color=#000000>(source:
voip-info.org)</FONT><BR><BR><FONT color=#000000>However the caller keeps
hearing music on hold in stead of a ring tone when an agent's phone calls. Moh
stops when the agents picks up.</FONT><BR><BR><FONT color=#000000>So I'm not
quite there yet. Any feedback is </FONT>appreciated<FONT
color=#000000>.</FONT><BR><BR></DIV></BLOCKQUOTE>
<DIV>Appearently queues are designed to play moh until an agent answers. The
caller doesn't need to know if the agent is busy talking on the phone or busy
***ing the secretary :-)</DIV>
<DIV> </DIV>
<DIV><FONT size=2 face=Arial>You could dial the agent(s) directly with the
dial() function, if it returns busy, put the caller into queue.</FONT></DIV>
<DIV><FONT size=2 face=Arial></FONT> </DIV>
<DIV><FONT size=2 face=Arial>Leif</FONT></DIV>
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