[asterisk-users] Web operator/softphone with integration features

[Zoa]

Hello,

Give our zoiper softphones a try, you could achieve this functionality 
by sending a url over IAX (Sendurl) or by using the open website on 
incoming call. (In which you pass the callerid as a paramter to the 
website to open the ticket that matches that one. (You could also ask 
for the customer to type their ticket number with DTMF and then send 
that info to Zoiper).

Greetings,

Joachim
www.zoiper.com

Carlo Dimaggio wrote:
> Hi All,
>
> I would like to know if there is a good web operator/softphone for a  
> little help desk environment (5-10 people).
> Apart from the classic features (call, transfer, conference,...), I  
> need a small integration with the internal trouble ticket system /  
> crm. For example when a call arrives to a number (ex: a number in sip  
> to: header), the software should open the right TT web page or any web  
> link.
>
> Can you help me? (names, useful links,...)
>
>
> Thanks and Regards,
> Carlo Dimaggio
>
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