[asterisk-users] Call agent when queue is empty and there is a voicemail left

Jonas Kellens jonas.kellens at telenet.be
Thu Aug 12 03:42:14 CDT 2010

Anyone has an idea of implementation ?!


On 08/10/2010 09:04 AM, Jonas Kellens wrote:
> Hello list,
> situation :
> 1. incoming calls come into a queue
> 2. there is 1 agent logged in into the queue (not always the same agent)
> 3. when the caller is in the queue, he has the option to quit the 
> queue and leave a voicemail message
> what I want :
> when there are no more callers in the queue with who the agent has to 
> be connected, Asterisk needs to call the agent and connect him with 
> his voicemail IF there is a voicemail left.
> The caller can press "8" to exit the queue and go to the part in the 
> dialplan that does voicemail. I thought about creating a call file 
> when a voicemail is left.
> But how will I know when to connect the agent with the voicemail ?
> How will I know the queue is empty and so the call file may be executed ?!
> I'm not asking for dialplan examples, just a description of how you 
> guys see the above implementation.
> Kind regards,
> Jonas.
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