[asterisk-users] Know who's logged in

[Grygoriy Dobrovolskyy]

2009/3/27 Mr. James W. Laferriere <babydr at baby-dragons.com>

>        Hello Mark & Miquel ,
>
> On Thu, 26 Mar 2009, Mark Michelson wrote:
> > Miguel Molina wrote:
> >> Hi all,
> >>
> >> For those of you people that use Agents (with Agentlogin, not
> >> AgentCallbackLogin) on a call center, I have this need: when the agent
> >> logs in, a channel keeps running all the time that the agent is logged
> >> in to receive the incoming calls. How do I know which agent logged in
> >> (code)? Right now, if I query the login channel, there is no information
> >> about which agent is logged on:
> >>
> >> # asterisk -rx "show channel SIP/303-b2f1c368"
> >>  -- General --
> >>            Name: SIP/303-b2f1c368
> >>            Type: SIP
> >>        UniqueID: 1238094839.425549
> >>       Caller ID: 303
> >>  Caller ID Name: Ext. 303
> >>     DNID Digits: 7700
> >>           State: Up (6)
> >>           Rings: 0
> >>   NativeFormats: 0x2 (gsm)
> >>     WriteFormat: 0x2 (gsm)
> >>      ReadFormat: 0x2 (gsm)
> >>  WriteTranscode: No
> >>   ReadTranscode: No
> >> 1st File Descriptor: 111
> >>       Frames in: 6199
> >>      Frames out: 4847
> >>  Time to Hangup: 0
> >>    Elapsed Time: 3h29m16s
> >>   Direct Bridge: <none>
> >> Indirect Bridge: <none>
> >>  --   PBX   --
> >>         Context: XXXXXXXXXXX
> >>       Extension: XXXXX
> >>        Priority: XXXXXX
> >>      Call Group: 0
> >>    Pickup Group: 0
> >>     Application: AgentLogin
> >>            Data: (Empty)
> >>     Blocking in: ast_waitfor_nandfds
> >>       Variables:
> >> AVAILSTATUS=0
> >> AVAILORIGCHAN=SIP/303
> >> AVAILCHAN=SIP/303-0949f890
> >> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
> >> SIPUSERAGENT=X-Lite release 1100l stamp 47546
> >> SIPDOMAIN=XXXXXXXXX
> >> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
> >>
> >>   CDR Variables:
> >> level 1: clid="Ext. 303" <303>
> >> level 1: src=303
> >> level 1: dst=XXXXXXXXXX
> >> level 1: dcontext=XXXXXXXXXXX
> >> level 1: channel=SIP/303-b2f1c368
> >> level 1: lastapp=AgentLogin
> >> level 1: start=2009-03-26 14:13:59
> >> level 1: answer=2009-03-26 14:13:59
> >> level 1: duration=0
> >> level 1: billsec=0
> >> level 1: disposition=ANSWERED
> >> level 1: amaflags=DOCUMENTATION
> >> level 1: uniqueid=1238094839.425549
> >>
> >> Is there an option for Agentlogin() to set a channel variable on the
> >> login channel that contains the code of the agent that successfully
> >> logged in? If not, would this be hard to accomplish by tweaking the
> >> chan_agent.c code to do that? It would be a really nice feature. I'm
> >> using asterisk 1.4.22.
> >>
> >> Thanks for any clue on this,
> >>
> >
> > There is a CLI command "agent show" which will list all agents. This
> output will
> > show the agent's number, name, whether he/she is logged in, and moh
> class.
> > Similarly, there is a command "agent show online" which will only list
> logged-in
> > agents.
> > Mark Michelson
>
>         There does not seem to be a 'agent' command in 1.4.2x .
>
> asterisk-2*CLI> core show version
> Asterisk 1.4.21.2 built by root @ asterisk-2 on a i686 running Linux on
> 2009-01-07 05:57:09 UTC
>
> asterisk-2*CLI> agent
> No such command 'agent' (type 'help agent' for other possible commands)
>
>        And he mentions 1.4.22 .  Now unless I've misconfigured my compile
> of
> 1.4 then ...
>        Hopefully there is a differant command ?
>
>                Tia ,  JimL
> --
>


I would like to find a way to do it in asteris 1.2 'show agents' do not show
me all agents, i have 30 agents connected to a queue and show agents show me
6 and they are offline. So is there any way to know how many agents are
logged in ?
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