[asterisk-users] Know who's logged in

[Mark Michelson]

Mr. James W. Laferriere wrote:
>  	Hello Mark & Miquel ,
> 
> On Thu, 26 Mar 2009, Mark Michelson wrote:
>> Miguel Molina wrote:
>>> Hi all,
>>>
>>> For those of you people that use Agents (with Agentlogin, not
>>> AgentCallbackLogin) on a call center, I have this need: when the agent
>>> logs in, a channel keeps running all the time that the agent is logged
>>> in to receive the incoming calls. How do I know which agent logged in
>>> (code)? Right now, if I query the login channel, there is no information
>>> about which agent is logged on:
>>>
>>> # asterisk -rx "show channel SIP/303-b2f1c368"
>>>  -- General --
>>>            Name: SIP/303-b2f1c368
>>>            Type: SIP
>>>        UniqueID: 1238094839.425549
>>>       Caller ID: 303
>>>  Caller ID Name: Ext. 303
>>>     DNID Digits: 7700
>>>           State: Up (6)
>>>           Rings: 0
>>>   NativeFormats: 0x2 (gsm)
>>>     WriteFormat: 0x2 (gsm)
>>>      ReadFormat: 0x2 (gsm)
>>>  WriteTranscode: No
>>>   ReadTranscode: No
>>> 1st File Descriptor: 111
>>>       Frames in: 6199
>>>      Frames out: 4847
>>>  Time to Hangup: 0
>>>    Elapsed Time: 3h29m16s
>>>   Direct Bridge: <none>
>>> Indirect Bridge: <none>
>>>  --   PBX   --
>>>         Context: XXXXXXXXXXX
>>>       Extension: XXXXX
>>>        Priority: XXXXXX
>>>      Call Group: 0
>>>    Pickup Group: 0
>>>     Application: AgentLogin
>>>            Data: (Empty)
>>>     Blocking in: ast_waitfor_nandfds
>>>       Variables:
>>> AVAILSTATUS=0
>>> AVAILORIGCHAN=SIP/303
>>> AVAILCHAN=SIP/303-0949f890
>>> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
>>> SIPUSERAGENT=X-Lite release 1100l stamp 47546
>>> SIPDOMAIN=XXXXXXXXX
>>> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
>>>
>>>   CDR Variables:
>>> level 1: clid="Ext. 303" <303>
>>> level 1: src=303
>>> level 1: dst=XXXXXXXXXX
>>> level 1: dcontext=XXXXXXXXXXX
>>> level 1: channel=SIP/303-b2f1c368
>>> level 1: lastapp=AgentLogin
>>> level 1: start=2009-03-26 14:13:59
>>> level 1: answer=2009-03-26 14:13:59
>>> level 1: duration=0
>>> level 1: billsec=0
>>> level 1: disposition=ANSWERED
>>> level 1: amaflags=DOCUMENTATION
>>> level 1: uniqueid=1238094839.425549
>>>
>>> Is there an option for Agentlogin() to set a channel variable on the
>>> login channel that contains the code of the agent that successfully
>>> logged in? If not, would this be hard to accomplish by tweaking the
>>> chan_agent.c code to do that? It would be a really nice feature. I'm
>>> using asterisk 1.4.22.
>>>
>>> Thanks for any clue on this,
>>>
>> There is a CLI command "agent show" which will list all agents. This output will
>> show the agent's number, name, whether he/she is logged in, and moh class.
>> Similarly, there is a command "agent show online" which will only list logged-in
>> agents.
>> Mark Michelson
> 
>  	There does not seem to be a 'agent' command in 1.4.2x .
> 
> asterisk-2*CLI> core show version
> Asterisk 1.4.21.2 built by root @ asterisk-2 on a i686 running Linux on 
> 2009-01-07 05:57:09 UTC
> 
> asterisk-2*CLI> agent
> No such command 'agent' (type 'help agent' for other possible commands)
> 
>  	And he mentions 1.4.22 .  Now unless I've misconfigured my compile of 
> 1.4 then ...
>  	Hopefully there is a differant command ?
> 
>  		Tia ,  JimL

Just typing the word "agent" will result in the message you see. If you press 
the <tab> key after typing the word "agent" you should see that one of your 
options for completing the command is "agent show." This command is definitely 
in all releases of 1.4. I specifically double-checked and the command works fine 
  for me in 1.4.22.

Mark Michelson