[asterisk-users] Know who's logged in

[Mr. James W. Laferriere]

 	Hello Mark & Miquel ,

On Thu, 26 Mar 2009, Mark Michelson wrote:
> Miguel Molina wrote:
>> Hi all,
>>
>> For those of you people that use Agents (with Agentlogin, not
>> AgentCallbackLogin) on a call center, I have this need: when the agent
>> logs in, a channel keeps running all the time that the agent is logged
>> in to receive the incoming calls. How do I know which agent logged in
>> (code)? Right now, if I query the login channel, there is no information
>> about which agent is logged on:
>>
>> # asterisk -rx "show channel SIP/303-b2f1c368"
>>  -- General --
>>            Name: SIP/303-b2f1c368
>>            Type: SIP
>>        UniqueID: 1238094839.425549
>>       Caller ID: 303
>>  Caller ID Name: Ext. 303
>>     DNID Digits: 7700
>>           State: Up (6)
>>           Rings: 0
>>   NativeFormats: 0x2 (gsm)
>>     WriteFormat: 0x2 (gsm)
>>      ReadFormat: 0x2 (gsm)
>>  WriteTranscode: No
>>   ReadTranscode: No
>> 1st File Descriptor: 111
>>       Frames in: 6199
>>      Frames out: 4847
>>  Time to Hangup: 0
>>    Elapsed Time: 3h29m16s
>>   Direct Bridge: <none>
>> Indirect Bridge: <none>
>>  --   PBX   --
>>         Context: XXXXXXXXXXX
>>       Extension: XXXXX
>>        Priority: XXXXXX
>>      Call Group: 0
>>    Pickup Group: 0
>>     Application: AgentLogin
>>            Data: (Empty)
>>     Blocking in: ast_waitfor_nandfds
>>       Variables:
>> AVAILSTATUS=0
>> AVAILORIGCHAN=SIP/303
>> AVAILCHAN=SIP/303-0949f890
>> SIPCALLID=Y2MzOTc0NmExYjVkNDNjMzhhY2I1MDMwNTk0NTJkYzQ.
>> SIPUSERAGENT=X-Lite release 1100l stamp 47546
>> SIPDOMAIN=XXXXXXXXX
>> SIPURI=sip:303 at XXXXXXXXXXXXXXXXX
>>
>>   CDR Variables:
>> level 1: clid="Ext. 303" <303>
>> level 1: src=303
>> level 1: dst=XXXXXXXXXX
>> level 1: dcontext=XXXXXXXXXXX
>> level 1: channel=SIP/303-b2f1c368
>> level 1: lastapp=AgentLogin
>> level 1: start=2009-03-26 14:13:59
>> level 1: answer=2009-03-26 14:13:59
>> level 1: duration=0
>> level 1: billsec=0
>> level 1: disposition=ANSWERED
>> level 1: amaflags=DOCUMENTATION
>> level 1: uniqueid=1238094839.425549
>>
>> Is there an option for Agentlogin() to set a channel variable on the
>> login channel that contains the code of the agent that successfully
>> logged in? If not, would this be hard to accomplish by tweaking the
>> chan_agent.c code to do that? It would be a really nice feature. I'm
>> using asterisk 1.4.22.
>>
>> Thanks for any clue on this,
>>
>
> There is a CLI command "agent show" which will list all agents. This output will
> show the agent's number, name, whether he/she is logged in, and moh class.
> Similarly, there is a command "agent show online" which will only list logged-in
> agents.
> Mark Michelson

 	There does not seem to be a 'agent' command in 1.4.2x .

asterisk-2*CLI> core show version
Asterisk 1.4.21.2 built by root @ asterisk-2 on a i686 running Linux on 
2009-01-07 05:57:09 UTC

asterisk-2*CLI> agent
No such command 'agent' (type 'help agent' for other possible commands)

 	And he mentions 1.4.22 .  Now unless I've misconfigured my compile of 
1.4 then ...
 	Hopefully there is a differant command ?

 		Tia ,  JimL
-- 
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| James   W.   Laferriere | System    Techniques | Give me VMS     |
| Network&System Engineer | 2133    McCullam Ave |  Give me Linux  |
| babydr at baby-dragons.com | Fairbanks, AK. 99701 |   only  on  AXP |
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