[asterisk-users] Question regarding call queue and penalty's

[Danny Nicholas]

This is one approach.  I'm sure there are better answers available.  This
just seemed to be a simple one.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Christopher
Aloi
Sent: Thursday, March 19, 2009 3:19 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Question regarding call queue and penalty's

 

Ahh -  so use three queues and not one queue with three penalties?

On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <danny at debsinc.com> wrote:

Wouldn't this work?

Exten => s,1,Queue(level1,20)

Exten => s,n,Queue(level2,20)

Exten => s,n,Queue(level3,20)

Exten => s,n,voicemail ; nobody answered

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Christopher
Aloi
Sent: Thursday, March 19, 2009 2:56 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Question regarding call queue and penalty's

 

Hey All -

 

I've got an interesting problem, here is what I'm trying to accomplish:

 

Six agents, two queues, three skill levels

 

Queue A (queue B is the same)

- Level 1

 -- Agent 1

 -- Agent 2

 

- Level 2

 -- Agent 3

 -- Agent 4

 

- Level 3

 -- Agent 5

 -- Agent 6

 

I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X
seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2
(agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move
to level 3.

 

I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION).

 

I can accomplish this by adding autopause=yes, but my agents who ignore the
call are then paused and won't receive the next call (level 1).

 

I need to accomplish this using a queue to get reports.

 

Using 1.4

 

Any thoughts?

 

-Chris

 

 


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