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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This is one approach. I’m sure there are
better answers available. This just seemed to be a simple one.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Christopher Aloi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, March 19, 2009
3:19 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
Question regarding call queue and penalty's</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Ahh - so use three
queues and not one queue with three penalties?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <<a
href="mailto:danny@debsinc.com">danny@debsinc.com</a>> wrote:<o:p></o:p></span></font></p>
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<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Wouldn’t this work?</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Exten => s,1,Queue(level1,20)</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Exten => s,n,Queue(level2,20)</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Exten => s,n,Queue(level3,20)</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Exten => s,n,voicemail ; nobody answered</span></font><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'> </span></font><o:p></o:p></p>
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<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> <a
href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Christopher Aloi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, March 19, 2009
2:56 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [asterisk-users] Question
regarding call queue and penalty's</span></font><o:p></o:p></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Hey All -<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I've got
an interesting problem, here is what I'm trying to accomplish:<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Six
agents, two queues, three skill levels<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Queue A
(queue B is the same)<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>- Level 1<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> --
Agent 1<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> --
Agent 2<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>- Level 2<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> --
Agent 3<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> --
Agent 4<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>- Level 3<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> --
Agent 5<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> --
Agent 6<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I'd like
a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, if agent
1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 and 4) for X
seconds, if agent 3 and agent 4 ignore the call, move to level 3.<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I'm using
dynamic agents via the Add Queue Member method (SIP/EXTENSION).<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I can
accomplish this by adding autopause=yes, but my agents who ignore the call
are then paused and won't receive the next call (level 1).<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>I need to
accomplish this using a queue to get reports.<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Using 1.4<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Any
thoughts?<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>-Chris<o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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