[asterisk-users] Question regarding call queue and penalty's

[Jim Dickenson]

If you were using 1.6 then you could do it in one queue with the new queue
rules, at least as I read the docs.
-- 
Jim Dickenson
mailto:dickenson at cfmc.com

CfMC
http://www.cfmc.com/




From: Christopher Aloi <chris.aloi at gmail.com>
Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users at lists.digium.com>
Date: Thu, 19 Mar 2009 16:19:03 -0400
To: Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users at lists.digium.com>
Subject: Re: [asterisk-users] Question regarding call queue and penalty's

Ahh -  so use three queues and not one queue with three penalties?

On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <danny at debsinc.com> wrote:
> Wouldn¹t this work?
> 
> Exten => s,1,Queue(level1,20)
> 
> Exten => s,n,Queue(level2,20)
> 
> Exten => s,n,Queue(level3,20)
> 
> Exten => s,n,voicemail ; nobody answered
> 
>  
> 
> 
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Christopher Aloi
> Sent: Thursday, March 19, 2009 2:56 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Question regarding call queue and penalty's
> 
>  
> 
> Hey All -
> 
>  
> 
> I've got an interesting problem, here is what I'm trying to accomplish:
> 
>  
> 
> Six agents, two queues, three skill levels
> 
>  
> 
> Queue A (queue B is the same)
> 
> - Level 1
> 
>  -- Agent 1
> 
>  -- Agent 2
> 
>  
> 
> - Level 2
> 
>  -- Agent 3
> 
>  -- Agent 4
> 
>  
> 
> - Level 3
> 
>  -- Agent 5
> 
>  -- Agent 6
> 
>  
> 
> I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds,
> if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3
> and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3.
> 
>  
> 
> I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION).
> 
>  
> 
> I can accomplish this by adding autopause=yes, but my agents who ignore the
> call are then paused and won't receive the next call (level 1).
> 
>  
> 
> I need to accomplish this using a queue to get reports.
> 
>  
> 
> Using 1.4
> 
>  
> 
> Any thoughts?
> 
>  
> 
> -Chris
> 
>  
> 
>  
> 
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