[asterisk-users] Question regarding call queue and penalty's

[Christopher Aloi]

Ahh -  so use three queues and not one queue with three penalties?

On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <danny at debsinc.com> wrote:

>  Wouldn’t this work?
>
> Exten => s,1,Queue(level1,20)
>
> Exten => s,n,Queue(level2,20)
>
> Exten => s,n,Queue(level3,20)
>
> Exten => s,n,voicemail ; nobody answered
>
>
>  ------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Christopher Aloi
> *Sent:* Thursday, March 19, 2009 2:56 PM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Question regarding call queue and penalty's
>
>
>
> Hey All -
>
>
>
> I've got an interesting problem, here is what I'm trying to accomplish:
>
>
>
> Six agents, two queues, three skill levels
>
>
>
> Queue A (queue B is the same)
>
> - Level 1
>
>  -- Agent 1
>
>  -- Agent 2
>
>
>
> - Level 2
>
>  -- Agent 3
>
>  -- Agent 4
>
>
>
> - Level 3
>
>  -- Agent 5
>
>  -- Agent 6
>
>
>
> I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X
> seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2
> (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move
> to level 3.
>
>
>
> I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION).
>
>
>
> I can accomplish this by adding autopause=yes, but my agents who ignore the
> call are then paused and won't receive the next call (level 1).
>
>
>
> I need to accomplish this using a queue to get reports.
>
>
>
> Using 1.4
>
>
>
> Any thoughts?
>
>
>
> -Chris
>
>
>
>
>
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