[asterisk-users] Call recording in - out

[Lenz Emilitri]

You should look on the log for when the "sox" command is called, if the
invocation makes sense or not.
l.

2009/6/7 Joao Gomes Pereira <gomespereira at startel.pt>

> Hello
> I did as you told me, but the problem remains.
> Im using Asterisk 1.2.x
>
> and this is my config:
>
> queues.conf -------------------------------------
>
> [general]
> persistentmembers = no
>
>
> [queue_1]
>
> persistentmembers = no
> monitor-format=wav
> monitor-join=yes
> monitor-type=MixMonitor
>
> wrapuptime=3
> timeout=15
> strategy=roundrobin
> retry=5
> queue-youarenext=
> queue-thereare=
> queue-thankyou=
> queue-callswaiting=
> member => Agent/600
> member => Agent/601
>
>
> agents.conf -----------------------------------------
>
> [general]
> persistentagents=no
>
> [agents]
>
> updatecdr=no
>
>
> custom_beep=beep
> group=1
> wrapuptime=19
> ackcall=no
> musiconhold => music
> group=1
>
> agent => 600,1234,Jose
> agent => 601,1234,Maria
>
>
> The calls are recorded....but always produces 2 separated files, with
> "in" and "out".
> What could be missing?
> Do I need to create a line in crontab to mix the 2 files?
> Thanks
> regards
> Joao Pereira
>
>
>
> Kurian Thayil wrote:
> > Hi,
> >
> > I had similar issue which happened when record option was mentioned in
> > both agents.conf and queues.conf. When I commented the recordagentcalls
> > option in agents.conf, it started to work. Mention the monitor option
> > only in the queues.conf file. Do try.
> >
> > Regards,
> >
> > Kurian Thayil.
> >
> > On Sun, 2009-06-07 at 17:51 +0100, Joao Gomes Pereira wrote:
> >
> >> Hello to all
> >> I'm trying to record the calls going to my queues, but asterisk creates
> >> 2 files, one with the inbound and another with the outbound sound.
> >> I know Sox should mix the 2 files automatically in the end, but this
> >> isn't happening.
> >> I have sox installed in my server.
> >>
> >> How can I force Sox to mix the files?
> >> Here is my config:
> >>
> >>
> >> queues.conf-----------------------------
> >>
> >> [general]
> >> persistentmembers = no
> >> monitor-format=wav
> >> monitor-join=yes
> >> monitor-type=mixmonitor
> >>
> >>
> >>
> >> [queue_1]
> >>
> >> persistentmembers = no
> >> monitor-format=wav
> >> monitor-join=yes
> >> monitor-type=mixmonitor
> >>
> >>
> >> wrapuptime=3
> >> timeout=15
> >> strategy=roundrobin
> >> retry=5
> >> member => Agent/600
> >> member => Agent/601
> >>
> >> agents.conf-----------------------------
> >>
> >>
> >> [general]
> >> persistentagents=no
> >>
> >> [agents]
> >>
> >> updatecdr=no
> >>
> >> recordagentcalls=yes
> >> recordformat=wav
> >> monitor-join=yes
> >> savecallsin=/var/www/html/recordings/
> >>
> >> custom_beep=beep
> >> group=1
> >> wrapuptime=19
> >> ackcall=no
> >> group=1
> >>
> >> agent => 600,1234,Jose
> >> agent => 601,1234,Maria
> >>
> >>
> >>
> >> Thanks
> >> Regards
> >> Joao Pereira
> >>
> >>
>
>
> --
> StarTel - A Rede Livre
> Joao Gomes Pereira
> www.startel.pt
> +351 304500650
> sip: gomespereira at startel.pt
>
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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