[asterisk-users] Listed agents in queue not ringing

[Jarga Jallow]

Hi All,

I am having a problem when we call inbound the ivr picks up > send caller to the queue> but does not forward the calls to the listed agents, however if we use the call groups instead of queues it rings to the listed agents in group

Here are the default settings


include=DID_suhaib_timeinterval_inbound

  include=DID_suhaib_timeinterval_AllTheTime

  include=DID_suhaib_timeinterval_OfficeHours

  include=DID_suhaib_timeinterval_AfterHours

  include=DID_suhaib_timeinterval_Weekend

  include=DID_suhaib_timeinterval_EarlyHours

  exten=0,1,

  exten=o,1,Goto(default,6043,1)

  exten=6800,1,VoiceMailMain(${CALLERID(num)}@default)


Here is the office hour interval settings



  exten=__X.,1,Goto(voicemenu-custom-2|s|1)

  exten=_XXXXXXXXXX,1,Goto(queues|6525|1)

  
Here are the queues settings

  exten=6500,1,Queue(${EXTEN})
  exten=6501,1,Queue(${EXTEN})
  exten=6502,1,Queue(${EXTEN})
  exten=6503,1,Queue(${EXTEN})
  exten=6509,1,Queue(${EXTEN})
  exten=6900,1,agentlogin()
  exten=6950,1,agentcallbacklogin()


Here is the queue settings

fullname=TechPC
strategy=ringall
timeout=180
wrapuptime=15
autofill=yes
autopause=no
joinempty=yes
leavewhenempty=no
reportholdtime=yes
maxlen=0
musicclass=default
member=Agent/6029
member=Agent/6038



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