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Hi All,<br><br>I am having a problem when we call inbound the ivr picks up > send caller to the queue> but does not forward the calls to the listed agents, however if we use the call groups instead of queues it rings to the listed agents in group<br><br>Here are the default settings<br><br>
include=DID_suhaib_timeinterval_inbound<br>
include=DID_suhaib_timeinterval_AllTheTime<br>
include=DID_suhaib_timeinterval_OfficeHours<br>
include=DID_suhaib_timeinterval_AfterHours<br>
include=DID_suhaib_timeinterval_Weekend<br>
include=DID_suhaib_timeinterval_EarlyHours<br>
exten=0,1,<br>
exten=o,1,Goto(default,6043,1)<br>
exten=6800,1,VoiceMailMain(${CALLERID(num)}@default)<br>
<br>Here is the office hour interval settings<br>
<br>
exten=__X.,1,Goto(voicemenu-custom-2|s|1)<br>
exten=_XXXXXXXXXX,1,Goto(queues|6525|1)<br>
<br>Here are the queues settings<br><br> exten=6500,1,Queue(${EXTEN})<br> exten=6501,1,Queue(${EXTEN})<br> exten=6502,1,Queue(${EXTEN})<br> exten=6503,1,Queue(${EXTEN})<br> exten=6509,1,Queue(${EXTEN})<br> exten=6900,1,agentlogin()<br> exten=6950,1,agentcallbacklogin()<br><br><br>Here is the queue settings<br><br>fullname=TechPC<br>strategy=ringall<br>timeout=180<br>wrapuptime=15<br>autofill=yes<br>autopause=no<br>joinempty=yes<br>leavewhenempty=no<br>reportholdtime=yes<br>maxlen=0<br>musicclass=default<br>member=Agent/6029<br>member=Agent/6038<br><br><br><br /><hr />Lauren found her dream laptop. <a href='http://www.microsoft.com/windows/choosepc/?ocid=ftp_val_wl_290' target='_new'>Find the PC that’s right for you.</a></body>
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