[asterisk-users] Question regarding custom announcements in queues.conf

[Mark Michelson]

Christopher Aloi wrote:
> Hey List,
> 
> Anyone know the correct way to override an announcement on a queue by 
> queue basis? 
> 
> My goal is to have one of my queues say "press one to blah.." and no 
> position announcements  I have the jump from queue context working (the 
> press 1) I just need the correct message played to the user instructing 
> to press 1.
> 
> I have periodic-announce=filename in my queues.conf file under the 
> correct queue, but queue-periodic-announce is played to the caller, not 
> my custom file.  Here's the queue listed in queues.conf:
> 
> [EXAMPLE-QUEUE]
> maxlen=20
> reportholdtime=no
> periodic-annouce = SD-PLS-HOLD
> periodic-announce-frequency=10
> announce-holdtime=no
> strategy=ringall
> joinempty=yes
> retry=5
> timeout=30
> music=CUSTOM
> autofill=yes
> context=queue-jump
> member => SIP/7909416026 at 192.168.13.32 <mailto:7909416026 at 192.168.13.32>
> 
> When the call comes into this queue after 10 seconds the following occurs:
> 
>     -- Stopped music on hold on SIP/100-FOO-b781a4c0
>     -- Playing periodic announcement
>     -- <SIP/100-FOO-b781a4c0> Playing 'queue-periodic-announce' 
> (language 'en')
> 
> What can I do to make this play the SD-PLS-HOLD wav I defined above?
> 
> Thanks!

A quick look at the code and your config leads me to believe you're doing 
everything correctly. What version of Asterisk are you using? Are you using 
realtime queues/queue members?

Mark Michelson