[asterisk-users] Question regarding custom announcements in queues.conf

[Mark Michelson]

Mark Michelson wrote:
> Christopher Aloi wrote:
>> Hey List,
>>
>> Anyone know the correct way to override an announcement on a queue by 
>> queue basis? 
>>
>> My goal is to have one of my queues say "press one to blah.." and no 
>> position announcements  I have the jump from queue context working (the 
>> press 1) I just need the correct message played to the user instructing 
>> to press 1.
>>
>> I have periodic-announce=filename in my queues.conf file under the 
>> correct queue, but queue-periodic-announce is played to the caller, not 
>> my custom file.  Here's the queue listed in queues.conf:
>>
>> [EXAMPLE-QUEUE]
>> maxlen=20
>> reportholdtime=no
>> periodic-annouce = SD-PLS-HOLD
>> periodic-announce-frequency=10
>> announce-holdtime=no
>> strategy=ringall
>> joinempty=yes
>> retry=5
>> timeout=30
>> music=CUSTOM
>> autofill=yes
>> context=queue-jump
>> member => SIP/7909416026 at 192.168.13.32 <mailto:7909416026 at 192.168.13.32>
>>
>> When the call comes into this queue after 10 seconds the following occurs:
>>
>>     -- Stopped music on hold on SIP/100-FOO-b781a4c0
>>     -- Playing periodic announcement
>>     -- <SIP/100-FOO-b781a4c0> Playing 'queue-periodic-announce' 
>> (language 'en')
>>
>> What can I do to make this play the SD-PLS-HOLD wav I defined above?
>>
>> Thanks!
> 
> A quick look at the code and your config leads me to believe you're doing 
> everything correctly. What version of Asterisk are you using? Are you using 
> realtime queues/queue members?
> 
> Mark Michelson
> 

Hmm, my realtime question is a bit silly since you provided config for a static 
queue with a static member in it. My question about the version is still 
relevant, though.

Mark Michelson