[asterisk-users] call picking and transfers

[Jeff LaCoursiere]

On Wed, 11 Feb 2009, Philipp Kempgen wrote:

> Jeff LaCoursiere schrieb:
>> Working on some niche requests from one of my hotel clients.  asterisk
>> 1.4.20-1 on CentOS, Polycom 501s.
>>
>> The first request is for the Polycom's screen to show the CID of the
>> inbound caller when a call pick is executed, so the picker knows if the
>> call is internal or external.  I have already "worked around" this issue
>> by using ALERT info to give seperate ring tones for outside and inside,
>> but they are used to their old Nortel switch which apparently showed the
>> CID immediately after the pick, and they then knew how to answer the
>> phone.
>>
>> The second is to show CID information on the screen when a call has been
>> answered by the front desk, then a blind transfer sent to an internal
>> phone.  Today they simply see "Front Desk" and there is no indication of
>> who the actual caller is to distinguish internal staff, internal guest
>> room, or outside caller.
>>
>> Has anyone attacked these things with Polycom that might share their
>> approach?
>
> These bugs cover the functionality you need I guess:
>
> http://bugs.digium.com/view.php?id=5014
> http://bugs.digium.com/view.php?id=13827
> http://bugs.digium.com/view.php?id=8824
>
> However none of the patches are likely to be merged into 1.4.
>

Thats quite a lot of reading - am still trying to digest it all.  You are 
right - it does seem to be what I am looking for and several people have 
reported success with Polycom and the patches.

It looks like as of the 10th of Feb gareth has posted patches against 
1.4.23.1 .  I will try to tackle this first... thanks for the tips!

j