[asterisk-users] call picking and transfers

[Philipp Kempgen]

Jeff LaCoursiere schrieb:
> Working on some niche requests from one of my hotel clients.  asterisk 
> 1.4.20-1 on CentOS, Polycom 501s.
> 
> The first request is for the Polycom's screen to show the CID of the 
> inbound caller when a call pick is executed, so the picker knows if the 
> call is internal or external.  I have already "worked around" this issue 
> by using ALERT info to give seperate ring tones for outside and inside, 
> but they are used to their old Nortel switch which apparently showed the 
> CID immediately after the pick, and they then knew how to answer the 
> phone.
> 
> The second is to show CID information on the screen when a call has been 
> answered by the front desk, then a blind transfer sent to an internal 
> phone.  Today they simply see "Front Desk" and there is no indication of 
> who the actual caller is to distinguish internal staff, internal guest 
> room, or outside caller.
> 
> Has anyone attacked these things with Polycom that might share their 
> approach?

These bugs cover the functionality you need I guess:

http://bugs.digium.com/view.php?id=5014
http://bugs.digium.com/view.php?id=13827
http://bugs.digium.com/view.php?id=8824

However none of the patches are likely to be merged into 1.4.

   Philipp Kempgen

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