[asterisk-users] Aastra phone crashes with Asterisk 1.6

[Steve Davies]

2009/2/11 OCG Technical Support <support at ocg.ca>:
> Don't expect too much from Aastra.  In our previous dealings trying to
> report serious bugs (like phone lockup/crash) to Aastra, they didn't want
> the details, or they simply gave us canned answers which did no good.
> (Superficial tech support)
>
> We've moved away from Aastra for new installs, but we still have to support
> old customers with Aastra....
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Philipp
> Kempgen
> Sent: February 11, 2009 12:45 AM
> To: Asterisk Users List
> Subject: Re: [asterisk-users] Aastra phone crashes with Asterisk 1.6
>
> Carlos Chavez schrieb:
>>       I upgraded my office server from 1.4.22 to 1.6.0.5 on the weekend
> and
>> after some testing there seems to be a compatibility problem when using
>> Aastra phones.
>
>> If I dial any of those phones the
>> call will drop after a minute or so and the phone will crash.
>
> I'm not saying it's not an Asterisk problem. Maybe something in
> the SIP signaling/RTP is broken.
>
> However it's definitely an Aastra problem. No matter how broken
> the signaling -- that's no excuse for crashing. So make sure to
> report the issue to Aastra as well.
>
>
>   Philipp Kempgen

Aastra prefer you to handle support through the person who sold you
the phone. Not unreasonable I suppose...

Assuming you understand IP networking and SIP reasonably well, I would
suggest capturing a trace of all UDP traffic between Asterisk and the
phone, using tcpdump, and then looking at it in Wireshark's VoIP
decoder as this will at least indicate which party is hanging up, and
will perhaps reveal the reason. If it is after exactly 60 seconds
every time, it is possibly some kind of timeout setting.

I would also trawl through all of the non-default settings on the
Aastras in case one of them is causing the issue.

Regards,
Steve