[asterisk-users] Queue still tries to ring agent when busy

[Alec Davis]

On 1.6.1 

Check out 'core show function QUEUE_MEMBER'

Don't have a 1.6.0 box anymore to check.

Alec
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike Clark
Sent: Tuesday, 15 December 2009 12:59 p.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Queue still tries to ring agent when busy

When agents are on the phone, and the CLI queue show command shows their
status as busy, the queue still tries to send them calls.

Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add
agents. ringinuse is set to no for queue. Agents are using Polycom 430s.

dialplan:

exten => s,n,Queue(orders,itT,,,80)

queue definition in queues.conf:

[orders]
maxlen=20
queue-thankyou=
reportholdtime=yes
periodic-announce-frequency=15
periodic-announce=/var/lib/asterisk/sounds/ogm/Hold-Ran-1,/var/lib/asterisk/
sounds/ogm/Hold-Ran-2,/var/lib/asterisk/sounds/ogm/Hold-Ran-3,/var/lib/aster
isk/sounds/ogm/Hold-Ran-4
strategy=rrmemory
joinempty=yes
retry=5
announce-holdtime=no
wrapuptime=15
announce-frequency=60
timeout=10
musicclass=default
autofill=no
ringinuse=no

Any ideas?

Thanks,

Mike Clark





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