[asterisk-users] Queue still tries to ring agent when busy

[Mike Clark]

When agents are on the phone, and the CLI queue show command shows their 
status as busy, the queue still tries to send them calls.

Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add 
agents. ringinuse is set to no for queue. Agents are using Polycom 430s.

dialplan:

exten => s,n,Queue(orders,itT,,,80)

queue definition in queues.conf:

[orders]
maxlen=20
queue-thankyou=
reportholdtime=yes
periodic-announce-frequency=15
periodic-announce=/var/lib/asterisk/sounds/ogm/Hold-Ran-1,/var/lib/asterisk/sounds/ogm/Hold-Ran-2,/var/lib/asterisk/sounds/ogm/Hold-Ran-3,/var/lib/asterisk/sounds/ogm/Hold-Ran-4
strategy=rrmemory
joinempty=yes
retry=5
announce-holdtime=no
wrapuptime=15
announce-frequency=60
timeout=10
musicclass=default
autofill=no
ringinuse=no

Any ideas?

Thanks,

Mike Clark