[asterisk-users] Maybe OT - routing calls in PSTN

[Alex Balashov]

Well, they do need to know what carrier the call is being generated from 
in order to troubleshoot routing problems.

Also, it is theoretically common practise for the caller to report the 
number as being unreachable to their carrier, and for carriers to deal 
with these issues between themselves.  Theoretically.

Bill Michaelson wrote:

> That is my position, and I appreciate the affirmation, as well as the 
> offer to determine the carrier. I might email you about that. But having 
> no business relationship with the other carrier, it is at best awkward 
> for me to initiate contact on this matter, and this should be obvious to 
> Vitelity staff. Worse, they are now telling me to contact the user of 
> the number to ask them what provider they use. I think this is apalling.
> 
> So I'm more concerned with the practicality of relying on Vitelity for 
> service in general and in the future. Their tech support has been 
> absolutely cavalier to the point of insulting in refusing to deal with 
> this basic issue of connectivity. I'm wondering if my experience is unique.
>> From: Alex Balashov <abalashov at evaristesys.com>
>> It is their responsibility to contact the underlying origination 
>> carrier to resolve the issue.
>>
>>
>>  
>>> I have a Vitelity DID which generally works, but calls from a 
>>> particular caller do not reach it.  Vitelity has thus far disavowed 
>>> any responsibility for working through this problem.
>>>     
> 
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-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
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