[asterisk-users] Maybe OT - routing calls in PSTN

[Igor Hernandez]

I've had issues with DID service from other providers. My experience has
been hit or miss. Some don't want to deal with any issues, they seem to
think that just because you can run an ITSP without having any lines you
should be exempt from providing any support on the issues that do come
up with the underlying infrastructure.

Others have extremely good tech support. For example, globalpops so far
has been excellent in this department. I've had problems with one of our
DID's and in a matter of around 30 minutes they had contacted the
underlying provider and resolved the issue.

Regards,

-- 
Igor Hernandez
Escape Communications
http://www.escapetel.com

Bill Michaelson wrote:
> That is my position, and I appreciate the affirmation, as well as the
> offer to determine the carrier. I might email you about that. But having
> no business relationship with the other carrier, it is at best awkward
> for me to initiate contact on this matter, and this should be obvious to
> Vitelity staff. Worse, they are now telling me to contact the user of
> the number to ask them what provider they use. I think this is apalling.
> 
> So I'm more concerned with the practicality of relying on Vitelity for
> service in general and in the future. Their tech support has been
> absolutely cavalier to the point of insulting in refusing to deal with
> this basic issue of connectivity. I'm wondering if my experience is unique.
>> From: Alex Balashov <abalashov at evaristesys.com>
>> It is their responsibility to contact the underlying origination
>> carrier to resolve the issue.
>>
>>
>>  
>>> I have a Vitelity DID which generally works, but calls from a
>>> particular caller do not reach it.  Vitelity has thus far disavowed
>>> any responsibility for working through this problem.
>>>     
> 
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