[asterisk-users] Callcenter monitoring tool

[Matt Florell]

On 9/16/08, Tony Mountifield <tony at softins.clara.co.uk> wrote:
> In article <48CF5755.6070807 at evaristesys.com>,
>
> Alex Balashov <abalashov at evaristesys.com> wrote:
>  > Al Baker wrote:
>  > > Steve Totaro wrote:
>
> > >> Although it is commercial, Queuemetrics is a good place to look if you
>  > >> want to pay for a feature rich turn-key solution.
>  > >
>
> > > does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs
>  > > or is it principally and easy way to view/process CDRS ?
>  >
>  > It gathers all the info that is present in the Asterisk queue log, which
>  > is somewhat more detailed and focused on agent performance.
>
>
> It also uses AGI scripts to place additional entries in the queue log for
>  outgoing calls.
>
>  Cheers
>  Tony

We have done quite a bit of queue_log QueueMetrics integration in the
VICIDIAL project, and there are several things that QM can do now that
are beyond what basic queue_log entries out of base Asterisk can
provide, such as adding call status codes and agent pause codes, and
several other features.

MATT---