[asterisk-users] Callcenter monitoring tool

[Tony Mountifield]

In article <48CF5755.6070807 at evaristesys.com>,
Alex Balashov <abalashov at evaristesys.com> wrote:
> Al Baker wrote:
> > Steve Totaro wrote:
> >> Although it is commercial, Queuemetrics is a good place to look if you
> >> want to pay for a feature rich turn-key solution.
> > 
> > does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs 
> > or is it principally and easy way to view/process CDRS ?
> 
> It gathers all the info that is present in the Asterisk queue log, which 
> is somewhat more detailed and focused on agent performance.

It also uses AGI scripts to place additional entries in the queue log for
outgoing calls.

Cheers
Tony
-- 
Tony Mountifield
Work: tony at softins.co.uk - http://www.softins.co.uk
Play: tony at mountifield.org - http://tony.mountifield.org