[asterisk-users] Callcenter monitoring tool

[Alex Balashov]

Al Baker wrote:
> 
> Steve Totaro wrote:
>> On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote:
>>   
>>> Hello all,
>>>
>>> Anyone expecialized with call center monitoring and reporting solution
>>> based on asterisk.
>>> A client of us, want to install a call center reporting solution for
>>> an asterisk server but I do not know which could be the best tool for
>>> that.
>>> I need a tool for reporting queue calls, agent calls, and disconnect cause.
>>>
>>> Any clue will be appreciated.
>>>
>>> Thanks in advance.
>>>
>>> VoipCrazy
>>>
>>>     
>> Although it is commercial, Queuemetrics is a good place to look if you
>> want to pay for a feature rich turn-key solution.
>>
>> Thanks,
>> Steve Totaro
>>
>>   
> 
> does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs 
> or is it principally and easy way to view/process CDRS ?

It gathers all the info that is present in the Asterisk queue log, which 
is somewhat more detailed and focused on agent performance.

-- 
Alex Balashov
Evariste Systems
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