[asterisk-users] Callcenter monitoring tool

[Al Baker]

Steve Totaro wrote:
> On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote:
>   
>> Hello all,
>>
>> Anyone expecialized with call center monitoring and reporting solution
>> based on asterisk.
>> A client of us, want to install a call center reporting solution for
>> an asterisk server but I do not know which could be the best tool for
>> that.
>> I need a tool for reporting queue calls, agent calls, and disconnect cause.
>>
>> Any clue will be appreciated.
>>
>> Thanks in advance.
>>
>> VoipCrazy
>>
>>     
>
> Although it is commercial, Queuemetrics is a good place to look if you
> want to pay for a feature rich turn-key solution.
>
> Thanks,
> Steve Totaro
>
>   

does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs 
or is it principally and easy way to view/process CDRS ?