[asterisk-users] Asterisk Queue's

[Philipp Kempgen]

Tobias Ahlander schrieb:

>>From: Mark Michelson <mmichelson at digium.com>

>>Tobias Ahlander wrote:

>>> Yes, I have autofill set in queues.conf. I suspect that this behaviour
>>> is because the Polycom phones I use have 2 lines. Has anyone used this
>>> function with polycom phones before? Also, my agents are Dynamic,
>>> perhaps this works better with Static agents?
>>>
>>> Here's my queues.conf (with commented lines deleted for easier reading):
>>>
>>> [general]
>>> autofill = yes
>>> monitor-type = MixMonitor
>>>
>>> [sales]
>>> strategy = rrmemory
>>> wrapuptime=15
>>>
>>
>>Depending on which Asterisk version you are using, there was a bug in the
> queue
>>application for some 1.4 releases where the autofill option would only be
> set
>>properly if it were placed inside a queue. In other words, you may want to
> try
>>putting autofill=yes inside the [sales] queue in your configuration.
>>
>>Also, if you're using a version of Asterisk 1.2, autofill is not a valid
> option
>>and you'll be stuck with the behavior you're seeing.

> Unfortunately this didn't help at all... Anyone else has any tips? Is there
> a way to limit the polycom phones to only take one call from the Queue at
> the same time? Asterisk version running is 1.4.13

Maybe the phones have call-waiting enabled?
Does it work if you remove the second line?


   Philipp Kempgen

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