[asterisk-users] Asterisk Queue's

[Paul Crane]

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Philipp Kempgen wrote:
> Tobias Ahlander schrieb:
> 
>>> From: Mark Michelson <mmichelson at digium.com>
> 
>>> Tobias Ahlander wrote:
> 
>>>> Yes, I have autofill set in queues.conf. I suspect that this behaviour
>>>> is because the Polycom phones I use have 2 lines. Has anyone used this
>>>> function with polycom phones before? Also, my agents are Dynamic,
>>>> perhaps this works better with Static agents?
>>>>
>>>> Here's my queues.conf (with commented lines deleted for easier reading):
>>>>
>>>> [general]
>>>> autofill = yes
>>>> monitor-type = MixMonitor
>>>>
>>>> [sales]
>>>> strategy = rrmemory
>>>> wrapuptime=15
>>>>
>>> Depending on which Asterisk version you are using, there was a bug in the
>> queue
>>> application for some 1.4 releases where the autofill option would only be
>> set
>>> properly if it were placed inside a queue. In other words, you may want to
>> try
>>> putting autofill=yes inside the [sales] queue in your configuration.
>>>
>>> Also, if you're using a version of Asterisk 1.2, autofill is not a valid
>> option
>>> and you'll be stuck with the behavior you're seeing.
> 
>> Unfortunately this didn't help at all... Anyone else has any tips? Is there
>> a way to limit the polycom phones to only take one call from the Queue at
>> the same time? Asterisk version running is 1.4.13
> 
> Maybe the phones have call-waiting enabled?
> Does it work if you remove the second line?
> 
> 
>    Philipp Kempgen
> 

Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.

- --
Paul Crane

Technical Support Officer
VentureVoIP Ltd
John Wickliffe House
265 Princes Street
Dunedin

Phone: +64 3 951 3107
Web: www.venturevoip.com
MSN: paul at venturevoip.com
ICQ: 381715372
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