<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:black;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>That did the trick. And
yes, I agree it is a very poor design. After looking at how<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>it all transpired, it made more
sense as to why it has happened lately. I recently<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>purchased a wireless headset for
the receptionist. She would not use her corded<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>headset because she also does
some filing and it kept her mobility down. With<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>the wireless headset, she can
move around so she will actually use it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>As a side effect, she doesn't
lift the handset anymore and is now using the<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>"Answer" and
"Hangup" softkeys. Aaah… So "That's" why it
just all of a<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>sudden started happening…
I knew there would be a downside to that<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>wireless headset :)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks again.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Bill<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Darryl
Dunkin<br>
<b>Sent:</b> Friday, October 24, 2008 3:19 PM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] OT: Disable Polycom 650 Forward Softkey<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:black'>In your phone configuration file,
for all lines:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <divert<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>
divert.fwd.1.enabled = "0"<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>
divert.fwd.2.enabled = "0"<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>
divert.fwd.3.enabled = "0"<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>
divert.fwd.4.enabled = "0"<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>
divert.fwd.5.enabled = "0"<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>
divert.fwd.6.enabled = "0"<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> /><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>The worst part is this is the same
softkey as ‘hangup’, bad design Polycom! When the remote user hangs
up first and you use the softkey to hangup as well, you accidently end up
forwarding somewhere (users freak out and hit random keys).<o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"></a><span style='color:black'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Bill
Andersen<br>
<b>Sent:</b> Friday, October 24, 2008 13:12<br>
<b>To:</b> 'Asterisk Users Mailing List - Non-Commercial Discussion'<br>
<b>Subject:</b> [asterisk-users] OT: Disable Polycom 650 Forward Softkey<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I've got a problem that keeps popping up with my reception
phone.<o:p></o:p></p>
<p class=MsoNormal>It is a IP 650 and the receptionist - on three occassions -
has accidentally<o:p></o:p></p>
<p class=MsoNormal>hit the "Forward" softkey just before she enters
the "Page All" keystrokes<o:p></o:p></p>
<p class=MsoNormal>and then all future calls get routed as an overhead page.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I will admit, the first time it happened, I was totally
stumped. Why the<o:p></o:p></p>
<p class=MsoNormal>heck did I have customers yelling "Hello, Hello, can
you hear me" over<o:p></o:p></p>
<p class=MsoNormal>every single Polycom in the building. In retrospect,
it was pretty funny.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>However, now that it has happened three, count 'em, three
times, I've<o:p></o:p></p>
<p class=MsoNormal>got to figure out how to disable that softkey.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I've looked through the "sip.cfg" file and can't
seem to figure out what<o:p></o:p></p>
<p class=MsoNormal>option would remove that softkey. Has anyone ever had
to do this?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What feature should I disable? <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>TIA<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Bill<o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>TOP: That did the trick.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
</div>
</body>
</html>