[asterisk-users] Help with remote users

[Andrew Joakimsen]

Make sure they are not using double NAT. Many ISPs these days send
their subscribers a "modem" that in reality is a router.

Also if you can post the PAP2 configuration. I hope you are using
provisioning.. too bad Linksys makes it possible to obtain that
information.


On Mon, Oct 6, 2008 at 12:40 PM, Steve Anness <steve.anness at gmail.com> wrote:
> I am using NAT so the ATAs are configured with a proxy server.  Qualify is
> set to yes.  Here is what is happening.  After they plug in the ATA on the
> otherside, and things register and I can call and they can call.  After
> several minutes I try to call and then get the "no-service" message.  This
> is with Qualify=yes.
>
>    -- Executing [7193134525 at excel-in:1] Set("SIP/10.10.30.213-b7823fc0",
> "CDR(accountcode)=Hiramine") in new stack
>     -- Executing [7193134525 at excel-in:2] Set("SIP/10.10.30.213-b7823fc0",
> "CALLERID(all)=(Hiramine) "" <2545239280>") in new stack
>     -- Executing [7193134525 at excel-in:3] Dial("SIP/10.10.30.213-b7823fc0",
> "SIP/17110-1&SIP/17112-1|20| w") in new stack
> [Oct  6 14:43:17] WARNING[11094]: app_dial.c:1196 dial_exec_full: Unable to
> create channel of type 'SIP' (cause 3 - No route to destination)
> [Oct  6 14:43:17] WARNING[11094]: app_dial.c:1196 dial_exec_full: Unable to
> create channel of type 'SIP' (cause 3 - No route to destination)
>   == Everyone is busy/congested at this time (2:0/0/2)
>     -- Executing [7193134525 at excel-in:4]
> Playback("SIP/10.10.30.213-b7823fc0", "ss-noservice") in new stack
>
> If qualify is equal to no, then it just trys to ring, I get no errors it
> just keeps trying (except the phone doesn't actually ring).
>
> I just wrote an email to find out more about their network settings there.
>  To see if the ATAs are actually getting a private or public address.  If
> they are getting a public address I suppose I can just set NAT=no and as
> long as I can ping the public address and port 5060 isn't blocked by a
> firewall than I should be able to resolve these issues.
>
> Thanks for your time.
>
> Steve Anness
>
>
>
> On 10/6/08 2:20 PM, "Jerry Jones" <jjones at danrj.com> wrote:
>
>
> On Oct 6, 2008, at 1:53 PM, Steve Anness wrote:
>
> I know I have asked about this before, but I thought that I would ask again
> with some more detail and maybe someone will have an idea.  This is my first
> time to be setting up an asterisk server and I have a server running.  I
> sent Linksys PAP2T's to several remote users.  Only one out of the four
> users actually work like they should.  One of the other users I am assuming
> is behind a firewall on his wireless router and needs to open up the proper
> ports.  However, I have two users in New York on a DSL connection and I
> can't understand why things are happening like they are.
>
>  Here Is the situation.  Both users can plug in their ATAs and I can watch
> the server output, they register and then they can make calls and I can call
> them. Some time later (usually within minutes) the ATAs show to be
> "unreachable" and I can no longer call; however, they can still make calls.
>
>
> do you have qualify=yes ??
> Is asterisk on a public IP?
>
>
>
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