[asterisk-users] Help with remote users

[Steve Anness]

I am using NAT so the ATAs are configured with a proxy server.  Qualify is
set to yes.  Here is what is happening.  After they plug in the ATA on the
otherside, and things register and I can call and they can call.  After
several minutes I try to call and then get the ³no-service² message.  This
is with Qualify=yes.

   -- Executing [7193134525 at excel-in:1] Set("SIP/10.10.30.213-b7823fc0",
"CDR(accountcode)=Hiramine") in new stack
    -- Executing [7193134525 at excel-in:2] Set("SIP/10.10.30.213-b7823fc0",
"CALLERID(all)=(Hiramine) "" <2545239280>") in new stack
    -- Executing [7193134525 at excel-in:3] Dial("SIP/10.10.30.213-b7823fc0",
"SIP/17110-1&SIP/17112-1|20| w") in new stack
[Oct  6 14:43:17] WARNING[11094]: app_dial.c:1196 dial_exec_full: Unable to
create channel of type 'SIP' (cause 3 - No route to destination)
[Oct  6 14:43:17] WARNING[11094]: app_dial.c:1196 dial_exec_full: Unable to
create channel of type 'SIP' (cause 3 - No route to destination)
  == Everyone is busy/congested at this time (2:0/0/2)
    -- Executing [7193134525 at excel-in:4]
Playback("SIP/10.10.30.213-b7823fc0", "ss-noservice") in new stack

If qualify is equal to no, then it just trys to ring, I get no errors it
just keeps trying (except the phone doesn¹t actually ring).

I just wrote an email to find out more about their network settings there.
To see if the ATAs are actually getting a private or public address.  If
they are getting a public address I suppose I can just set NAT=no and as
long as I can ping the public address and port 5060 isn¹t blocked by a
firewall than I should be able to resolve these issues.

Thanks for your time.

Steve Anness



On 10/6/08 2:20 PM, "Jerry Jones" <jjones at danrj.com> wrote:

> 
> On Oct 6, 2008, at 1:53 PM, Steve Anness wrote:
> 
>>  I know I have asked about this before, but I thought that I would ask again
>> with some more detail and maybe someone will have an idea.  This is my first
>> time to be setting up an asterisk server and I have a server running.  I sent
>> Linksys PAP2T¹s to several remote users.  Only one out of the four users
>> actually work like they should.  One of the other users I am assuming is
>> behind a firewall on his wireless router and needs to open up the proper
>> ports.  However, I have two users in New York on a DSL connection and I can¹t
>> understand why things are happening like they are.
>>  
>>  Here Is the situation.  Both users can plug in their ATAs and I can watch
>> the server output, they register and then they can make calls and I can call
>> them. Some time later (usually within minutes) the ATAs show to be
>> ³unreachable² and I can no longer call; however, they can still make calls.
> 
> do you have qualify=yes ??
> Is asterisk on a public IP?
> 
> 
> 
> 
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