[asterisk-users] Priority between calls from different queues
equissoftware at gmail.com
Fri Nov 28 08:06:21 CST 2008
I saw QUEUE_PRIO but it works inside a queue not between queues.
I need to use two queues because their have different settings like max time
waiting, max amount of calls in queue and others.
On Fri, Nov 28, 2008 at 11:34 AM, Atis Lezdins <atis at iq-labs.net> wrote:
> On Fri, Nov 28, 2008 at 1:13 PM, equis software <equissoftware at gmail.com>
> > Hi!
> > I want to know the way that calls are answer in this case...
> > I have queue1 and queue2, one agent that receive call from both queues.
> > queue1 <- call1
> > queue1 <- call2
> > queue2 <- call3
> > queue2 <- call4
> > In my test the agent answer calls in this order: call1,call3,call2 and
> > call4.
> > I think this must be in this order call1,call2, call3, call4 like a big
> > FIFO.
> > Its ok this behavior?
> > Could I set priority between queues?
> Queue has lot of different settings, like wrapuptime, strategy, etc.
> Also two queues usually don't know about each other, with few
> exceptions. One of them is shared_lastcall (introduced in Asterisk
> 1.6.0). There's also weight - it will help to give priority to
> specific queue if multiple calls are ready to go to agent in different
> queues. Also, you can give priority to different callers within queue
> by setting QUEUE_PRIO variable before sending call to queue.
> You could try to describe why you need two queues and what should be
> rules to distribute calls - so we can help you with overall
> Atis Lezdins,
> VoIP Project Manager / Developer,
> IQ Labs Inc,
> atis at iq-labs.net
> Skype: atis.lezdins
> Cell Phone: +371 28806004
> Cell Phone: +1 800 7300689
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