I saw QUEUE_PRIO but it works inside a queue not between queues.<br><br>I need to use two queues because their have different settings like max time waiting, max amount of calls in queue and others.<br><br>Regards<br><br><div class="gmail_quote">
On Fri, Nov 28, 2008 at 11:34 AM, Atis Lezdins <span dir="ltr"><<a href="mailto:atis@iq-labs.net">atis@iq-labs.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div></div><div class="Wj3C7c">On Fri, Nov 28, 2008 at 1:13 PM, equis software <<a href="mailto:equissoftware@gmail.com">equissoftware@gmail.com</a>> wrote:<br>
> Hi!<br>
> I want to know the way that calls are answer in this case...<br>
> I have queue1 and queue2, one agent that receive call from both queues.<br>
><br>
> queue1 <- call1<br>
> queue1 <- call2<br>
> queue2 <- call3<br>
> queue2 <- call4<br>
><br>
> In my test the agent answer calls in this order: call1,call3,call2 and<br>
> call4.<br>
> I think this must be in this order call1,call2, call3, call4 like a big<br>
> FIFO.<br>
><br>
> Its ok this behavior?<br>
> Could I set priority between queues?<br>
><br>
<br>
</div></div>Hello,<br>
<br>
Queue has lot of different settings, like wrapuptime, strategy, etc.<br>
Also two queues usually don't know about each other, with few<br>
exceptions. One of them is shared_lastcall (introduced in Asterisk<br>
1.6.0). There's also weight - it will help to give priority to<br>
specific queue if multiple calls are ready to go to agent in different<br>
queues. Also, you can give priority to different callers within queue<br>
by setting QUEUE_PRIO variable before sending call to queue.<br>
<br>
You could try to describe why you need two queues and what should be<br>
rules to distribute calls - so we can help you with overall<br>
architecture.<br>
<br>
Regards,<br>
Atis<br>
<br>
<br>
<br>
<br>
<br>
--<br>
Atis Lezdins,<br>
VoIP Project Manager / Developer,<br>
IQ Labs Inc,<br>
<a href="mailto:atis@iq-labs.net">atis@iq-labs.net</a><br>
Skype: atis.lezdins<br>
Cell Phone: +371 28806004<br>
Cell Phone: +1 800 7300689<br>
Work phone: +1 800 7502835<br>
<br>
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</blockquote></div><br>