[asterisk-users] Asterisk as an IVR

[Anselm Martin Hoffmeister]

Am Samstag, den 28.06.2008, 08:15 -0500 schrieb research at businesstz.com:
> Hi List
> 
> I have build an IVR on Asterisk from 1.2 to now 1.4.18 and has already
> processed more than 10million calls!
> 
> I have one big challenge which is reporting... it is the requirement to
> have a web reporting module which should the following info based on
> selected time frame
> - Number of calls on specific branch- Done
> - Number of calls to branch 1 that came from  branch 2 (this should be
> flexible)
> - talktime on specified branch (say how long caller listened to option 1
> before choosing option 2 or hangup)
> 
> On IVR, it is so important to understand how many callers select a
> specific branch and how long they spent on that branch. CDR stats can not
> provide these type of information and on trying freepbx, still can not go
> so detailed

Dear Kili,

in my opinion this is a good application for Database backends. You
could, for example, write entries to a DB whenever someone presses a key
(or is re-routed in the dialplan, which comes to a similar scheme). In
data mining time some SQL logic can produce nearly any data you want,
provided the input data is there.

Millions of calls sounds a lot though, so be sure to have a reasonable
database backend: The asterisk included one might be a bit on the small
side here.

This is just an idea, I did not implement anything the like (yet).

BR
Anselm