[asterisk-users] Asterisk as an IVR

[Tzafrir Cohen]

On Sat, Jun 28, 2008 at 03:37:56PM +0200, Anselm Martin Hoffmeister wrote:
> Am Samstag, den 28.06.2008, 08:15 -0500 schrieb research at businesstz.com:
> > Hi List
> > 
> > I have build an IVR on Asterisk from 1.2 to now 1.4.18 and has already
> > processed more than 10million calls!
> > 
> > I have one big challenge which is reporting... it is the requirement to
> > have a web reporting module which should the following info based on
> > selected time frame
> > - Number of calls on specific branch- Done
> > - Number of calls to branch 1 that came from  branch 2 (this should be
> > flexible)
> > - talktime on specified branch (say how long caller listened to option 1
> > before choosing option 2 or hangup)
> > 
> > On IVR, it is so important to understand how many callers select a
> > specific branch and how long they spent on that branch. CDR stats can not
> > provide these type of information and on trying freepbx, still can not go
> > so detailed
> 
> Dear Kili,
> 
> in my opinion this is a good application for Database backends. You
> could, for example, write entries to a DB whenever someone presses a key
> (or is re-routed in the dialplan, which comes to a similar scheme). In
> data mining time some SQL logic can produce nearly any data you want,
> provided the input data is there.
> 
> Millions of calls sounds a lot though, so be sure to have a reasonable
> database backend: The asterisk included one might be a bit on the small
> side here.
> 
> This is just an idea, I did not implement anything the like (yet).

Asterisk already has this separate database backend: CDR.

-- 
               Tzafrir Cohen
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