[asterisk-users] Interesting Directory Behaviour (not)

[Tilghman Lesher]

On Thursday 19 June 2008 13:38:05 Jay R. Ashworth wrote:
> On Wed, Jun 18, 2008 at 05:27:04PM -0500, Tilghman Lesher wrote:
> > > "Annoying that people aren't following the directions and only entering
> > > 3 digits, but we've had some high level meetings here with a string of
> > > clients coming through in an unusually compressed frequency.  And I've
> > > had 5 complaints over 2 days that callers couldn't find Jane Smith."
> >
> > The issue is that the 4th digit is actually interrupting the playback of
> > the name, which is why they're not hearing it.  Simple training issue.
>
> Or alternatively, you could play the name with DTMF-cut-through
> disabled, assuming that's not down inside C code...

That's a non-starter.  Power users like to be able to interrupt prompts and
press '1' immediately when they are sure that they've got the right person.
Changing it now would be considered a regression to many.

-- 
Tilghman