[asterisk-users] Interesting Directory Behaviour (not)

[Jay R. Ashworth]

On Wed, Jun 18, 2008 at 05:27:04PM -0500, Tilghman Lesher wrote:
> > Here are the details:
> >
> > If caller enters only three digits/letters:
> > "Jane Smith, Extension 123, If this is the person you are looking for..."
> >
> > If the caller types in more than three letters, the person's name is not
> > spoken, and the caller hears: "Extension 123, If this is the person you are
> > looking for..."
> >
> > Callers, not hearing the person's name, have no idea if extension 123 is
> > the correct extension and so are reluctant to confirm without hearing the
> > person's name.
> >
> > What's with this?
> >
> > >From the customer:
> >
> > "Annoying that people aren't following the directions and only entering 3
> > digits, but we've had some high level meetings here with a string of
> > clients coming through in an unusually compressed frequency.  And I've had
> > 5 complaints over 2 days that callers couldn't find Jane Smith."
> 
> The issue is that the 4th digit is actually interrupting the playback of the
> name, which is why they're not hearing it.  Simple training issue.

Or alternatively, you could play the name with DTMF-cut-through
disabled, assuming that's not down inside C code...

Cheers,
-- jra
-- 
Jay R. Ashworth                   Baylink                      jra at baylink.com
Designer                     The Things I Think                       RFC 2100
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