[asterisk-users] Call Center

[broadband Voice]

Thanks all for your responses. I will look into the Asterisk Queues and
VICIDIAL Call Center Suite.

On Mon, Jun 16, 2008 at 11:44 PM, Sherwood McGowan <
sherwood.mcgowan at gmail.com> wrote:

>  Syed Nasruddin wrote:
> > Dear Sherwood,
> >
> > I am also using Asterisk Call Center Setup in my office with voice
> > recording. The only thing I am unable to setup is web based call
> > recording (CDR) access. From your email I think you have configured such
> > a thing can you please share with me how can I also setup this solution.
> > I know how to run and install Apache. Don't know abt PostgreSQL. However
> > can do it if you can define some steps.
> >
> > And also how to integrate this all PostgreSQl+Apache+Web Based Links to
> > Recordings. It will be a great help.
> >
> > regards
> >
> >
> > Syed Nasruddin
> >
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
> > McGowan
> > Sent: Tuesday, June 17, 2008 5:45 AM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [asterisk-users] Call Center
> >
> > broadband Voice wrote:
> >
> >> Is anyone using Asterisk as a call center. I want to be able to set it
> >>
> >
> >
> >> up for my office line, when calls come in after 7:00pm Est want a
> >> recording to says the office is closed and have about 5 phones that I
> >> want to use as an agent. Can anyone share their implementation?
> >>
> > Thanks.
> >
> > ------------------------------------------------------------------------
> >
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> >>
> > There's a ton of us on here who have installations in call centers. What
> >
> > would you like to know?
> >
> > I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
> > running a Tormenta 2 and a Digium 407. Two T1s going to a PRI,  12 FXO
> > channels in a Rhino modular channel bank (all on the Digium card), and 2
> >
> > 24 port adtran total access channel banks running on the Tormenta. The
> > Adtrans drive the 40 analog phones for the sales floor, and we have 25
> > SIP phones. All phone conversations are recording by Asterisk and are
> > converted from GSM to Speex post-call by speexenc. We also run
> > PostgreSQL and Apache on the same system to serve CDRs with links to
> > recordings.
> >
> > Anything else you'd like to know?
> >
> >
> Also, I personally prefer MySQL not PostGreSQL, I just got stuck with an
> existing PostGreSQL install.
>
> --
> Sherwood McGowan
> VoIP / Telecom Solutions
> sherwood.mcgowan at gmail.com
>
>
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