Thanks all for your responses. I will look into the Asterisk Queues and<br>VICIDIAL Call Center Suite. <br><br>
<div class="gmail_quote">On Mon, Jun 16, 2008 at 11:44 PM, Sherwood McGowan <<a href="mailto:sherwood.mcgowan@gmail.com">sherwood.mcgowan@gmail.com</a>> wrote:<br>
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<div class="Wj3C7c">Syed Nasruddin wrote:<br>> Dear Sherwood,<br>><br>> I am also using Asterisk Call Center Setup in my office with voice<br>> recording. The only thing I am unable to setup is web based call<br>
> recording (CDR) access. From your email I think you have configured such<br>> a thing can you please share with me how can I also setup this solution.<br>> I know how to run and install Apache. Don't know abt PostgreSQL. However<br>
> can do it if you can define some steps.<br>><br>> And also how to integrate this all PostgreSQl+Apache+Web Based Links to<br>> Recordings. It will be a great help.<br>><br>> regards<br>><br>><br>
> Syed Nasruddin<br>><br>><br>> -----Original Message-----<br>> From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a><br>> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a>] On Behalf Of Sherwood<br>
> McGowan<br>> Sent: Tuesday, June 17, 2008 5:45 AM<br>> To: Asterisk Users Mailing List - Non-Commercial Discussion<br>> Subject: Re: [asterisk-users] Call Center<br>><br>> broadband Voice wrote:<br>><br>
>> Is anyone using Asterisk as a call center. I want to be able to set it<br>>><br>><br>><br>>> up for my office line, when calls come in after 7:00pm Est want a<br>>> recording to says the office is closed and have about 5 phones that I<br>
>> want to use as an agent. Can anyone share their implementation?<br>>><br>> Thanks.<br>><br>> ------------------------------------------------------------------------<br>><br>>> _______________________________________________<br>
>> -- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com/" target="_blank">http://www.api-digital.com</a> --<br>>><br>>> asterisk-users mailing list<br>>> To UNSUBSCRIBE or update options visit:<br>
>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users</a><br>>><br>> There's a ton of us on here who have installations in call centers. What<br>
><br>> would you like to know?<br>><br>> I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM<br>> running a Tormenta 2 and a Digium 407. Two T1s going to a PRI, 12 FXO<br>> channels in a Rhino modular channel bank (all on the Digium card), and 2<br>
><br>> 24 port adtran total access channel banks running on the Tormenta. The<br>> Adtrans drive the 40 analog phones for the sales floor, and we have 25<br>> SIP phones. All phone conversations are recording by Asterisk and are<br>
> converted from GSM to Speex post-call by speexenc. We also run<br>> PostgreSQL and Apache on the same system to serve CDRs with links to<br>> recordings.<br>><br>> Anything else you'd like to know?<br>
><br>><br></div></div>Also, I personally prefer MySQL not PostGreSQL, I just got stuck with an<br>existing PostGreSQL install.<br>
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<div class="Wj3C7c"><br>--<br>Sherwood McGowan<br>VoIP / Telecom Solutions<br><a href="mailto:sherwood.mcgowan@gmail.com">sherwood.mcgowan@gmail.com</a><br><br><br>_______________________________________________<br>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com/" target="_blank">http://www.api-digital.com</a> --<br>
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