[asterisk-users] Call Center

[Sherwood McGowan]

Syed Nasruddin wrote:
> Dear Sherwood,
>
> I am also using Asterisk Call Center Setup in my office with voice
> recording. The only thing I am unable to setup is web based call
> recording (CDR) access. From your email I think you have configured such
> a thing can you please share with me how can I also setup this solution.
> I know how to run and install Apache. Don't know abt PostgreSQL. However
> can do it if you can define some steps.  
>
> And also how to integrate this all PostgreSQl+Apache+Web Based Links to
> Recordings. It will be a great help.
>
> regards 
>
>
> Syed Nasruddin 
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
> McGowan
> Sent: Tuesday, June 17, 2008 5:45 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Call Center
>
> broadband Voice wrote:
>   
>> Is anyone using Asterisk as a call center. I want to be able to set it
>>     
>
>   
>> up for my office line, when calls come in after 7:00pm Est want a 
>> recording to says the office is closed and have about 5 phones that I 
>> want to use as an agent. Can anyone share their implementation?
>>     
> Thanks.
>   
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>   
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> There's a ton of us on here who have installations in call centers. What
>
> would you like to know?
>
> I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM 
> running a Tormenta 2 and a Digium 407. Two T1s going to a PRI,  12 FXO 
> channels in a Rhino modular channel bank (all on the Digium card), and 2
>
> 24 port adtran total access channel banks running on the Tormenta. The 
> Adtrans drive the 40 analog phones for the sales floor, and we have 25 
> SIP phones. All phone conversations are recording by Asterisk and are 
> converted from GSM to Speex post-call by speexenc. We also run 
> PostgreSQL and Apache on the same system to serve CDRs with links to 
> recordings.
>
> Anything else you'd like to know?
>
>   
Also, I personally prefer MySQL not PostGreSQL, I just got stuck with an 
existing PostGreSQL install.

-- 
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com