[asterisk-users] Call Center

[Matt Florell]

Hello,

We have set up dozens of call centers, some using Asterisk Queues and
the rest using VICIDIAL Call Center Suite. What you want can easily be
accomplished with an average server and Asterisk Queues with not too
much effort using standard Asterisk configuration features. we have
set up a small 7-seat inbound call center like this for a client on a
P4 1.6GHz PC and it has worked great for the last 3 years.

Thanks,

MATT---



On 6/16/08, Sherwood McGowan <sherwood.mcgowan at gmail.com> wrote:
> broadband Voice wrote:
>  > Is anyone using Asterisk as a call center. I want to be able to set it
>  > up for my office line, when calls come in after 7:00pm Est want a
>  > recording to says the office is closed and have about 5 phones that I
>  > want to use as an agent. Can anyone share their implementation? Thanks.
>
> > ------------------------------------------------------------------------
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>  There's a ton of us on here who have installations in call centers. What
>  would you like to know?
>
>  I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM
>  running a Tormenta 2 and a Digium 407. Two T1s going to a PRI,  12 FXO
>  channels in a Rhino modular channel bank (all on the Digium card), and 2
>  24 port adtran total access channel banks running on the Tormenta. The
>  Adtrans drive the 40 analog phones for the sales floor, and we have 25
>  SIP phones. All phone conversations are recording by Asterisk and are
>  converted from GSM to Speex post-call by speexenc. We also run
>  PostgreSQL and Apache on the same system to serve CDRs with links to
>  recordings.
>
>  Anything else you'd like to know?
>
>  --
>  Sherwood McGowan
>  VoIP / Telecom Solutions
>  sherwood.mcgowan at gmail.com
>
>
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