[asterisk-users] Call Center

[Syed Nasruddin]

Dear Sherwood,

I am also using Asterisk Call Center Setup in my office with voice
recording. The only thing I am unable to setup is web based call
recording (CDR) access. From your email I think you have configured such
a thing can you please share with me how can I also setup this solution.
I know how to run and install Apache. Don't know abt PostgreSQL. However
can do it if you can define some steps.  

And also how to integrate this all PostgreSQl+Apache+Web Based Links to
Recordings. It will be a great help.

regards 


Syed Nasruddin 


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 5:45 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center

broadband Voice wrote:
> Is anyone using Asterisk as a call center. I want to be able to set it

> up for my office line, when calls come in after 7:00pm Est want a 
> recording to says the office is closed and have about 5 phones that I 
> want to use as an agent. Can anyone share their implementation?
Thanks.
>
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There's a ton of us on here who have installations in call centers. What

would you like to know?

I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM 
running a Tormenta 2 and a Digium 407. Two T1s going to a PRI,  12 FXO 
channels in a Rhino modular channel bank (all on the Digium card), and 2

24 port adtran total access channel banks running on the Tormenta. The 
Adtrans drive the 40 analog phones for the sales floor, and we have 25 
SIP phones. All phone conversations are recording by Asterisk and are 
converted from GSM to Speex post-call by speexenc. We also run 
PostgreSQL and Apache on the same system to serve CDRs with links to 
recordings.

Anything else you'd like to know?

-- 
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com


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