[asterisk-users] Queue is sending calls to Agents even when they are in use

[Steve Totaro]

On Tue, Jun 3, 2008 at 3:05 PM, Atis Lezdins <atis at iq-labs.net> wrote:
> On Tue, Jun 3, 2008 at 9:54 PM, Thomas Winter <thowinter at googlemail.com> wrote:
>> Hi,
>>
>> I have an simple queue and agents defines with memeber => SIP/123.
>>
>> If for example Agent "SIP/123" has an call, the queue didnt care and tries to
>> send additional calls to this agents. So Iam loosing time.
>>
>> SIP/123 (In use) has taken no calls yet
>>
>> How to stop this, especially when the device is not able to send an BUSY back.
>>
>> Use LOCAL channels and parse 'show queues' or is there an better way?
>>
>> best regards
>> Thomas
>>
>
> ringinuse=no in queues.conf for specificied queue.
>
> Regards,
> Atis
>
>
> --
> Atis Lezdins,
> VoIP Project Manager / Developer,
> atis at iq-labs.net
> Skype: atis.lezdins
> Cell Phone: +371 28806004
> Cell Phone: +1 800 7300689
> Work phone: +1 800 7502835

Or if you like to do it the hard way (if the phone supports it), turn
off call waiting.

Thanks
Steve Totaro