[asterisk-users] Queue is sending calls to Agents even when they are in use

[Thomas Winter]

Hi,

I have an simple queue and agents defines with memeber => SIP/123.

If for example Agent "SIP/123" has an call, the queue didnt care and tries to 
send additional calls to this agents. So Iam loosing time.

SIP/123 (In use) has taken no calls yet

How to stop this, especially when the device is not able to send an BUSY back.

Use LOCAL channels and parse 'show queues' or is there an better way?

best regards
Thomas